This article is for all Recruiting users.
If you experience issues in Recruiting, clearing your browser's cache and cookies can help load the latest updates and resolve common display problems.
Clearing your cache and cookies forces your browser to download fresh website files instead of using outdated or corrupted data.
Understand cache and cookies
When you visit a website, your browser saves small files called cookies and stores website data in a cache. These saved files help websites load faster, but over time, they can become outdated and prevent new updates from loading correctly. Clearing your cache and cookies removes the old data so your browser can load the latest version of the website.
Know when to clear cache and cookies
Clear your cache and cookies if you experience issues such as:
- Missing buttons
- Scrolling problems
- Pages that look different from what was expected
- Website errors
- Features not displaying correctly
Clearing cached files can also free up storage space on your device.
Clear cache and cookies
To clear your cache and cookies, follow the instructions for your browser:
Troubleshooting
If clearing your cache and cookies does not resolve the issue:
- Close and reopen your browser.
- Sign out and sign back in.
- Try a different supported browser or an incognito or private browser.
- Contact Recruiting Support if the issue continues.
Updated: September 25th, 2026 6018 views 0 likes
*This content is for educational purposes only, is not intended to provide specific legal advice, and should not be used as a substitute for the legal advice of a qualified attorney or other professional. The information may not reflect the most current legal developments, may be changed without notice and is not guaranteed to be complete, correct, or up-to-date.