Recruiting Support is available Monday - Friday from 9:00 AM ET to 6:00 PM ET. Two support channels are available for customers:
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Recruiting Support Team: This team provides technical and educational support for applicant tracking clients.
- Email: RecruitingSupport@paycor.com
- Phone: (415) 593-1189
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Recruiting Billing Support Team: Standalone ATS customers with billing-specific questions or cancellations.
- Email: Recruiting-Billing@paycor.com
- Phone: (855) 551-2042
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Standalone Recruiting + Onboarding -- Onboarding Support
- Phone: (415) 593-1189 and choose option 2 for Onboarding Support.
- You will not need a Client ID to receive support.
Recruiting Support SLA:
- 84% of all customer requests are resolved within 1 business day, and those requests are almost always resolved on the same day they're received.
Paycor Recruit & Hire powered by Jazz HR:
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Email: paycor-support@jazzhr.com
- There is a 24 hour SLA on support email.
- Submit a support ticket to JazzHR Support.
- Hiring/Posting = JazzHR Support
- Find information and resources at the JazzHR Help Center or go directly in the app.
Requests Outside of Recruiting Support:
- If customers have requests outside of Recruiting Support (for other Paycor products), direct them to the Paycor Support Center to for live chat, or they can call (855) 565-3285.
05/10/24 778 views 0 likes