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How Do I Contact Support for Recruiting?

Contact information for Recruiting Support for customers with questions related to Paycor Recruiting software (formerly Newton ATS).

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Paycor Recruiting Support

Recruiting Support is available Monday-Friday from 9:00 a.m. ET to 6:00 p.m. ET. Two support channels are available for customers: 

  • Recruiting Support Team: This team provides technical and educational support for applicant tracking clients.
  • Recruiting Billing Support Team: Standalone ATS customers with billing-specific questions or cancellations.
  • Standalone Recruiting + Onboarding -- Onboarding Support
    • Phone: (415) 593-1189 and choose option 2 for Onboarding Support.
    • You will not need a Client ID to receive support.

Recruiting Support SLA: 84% of all customer requests are resolved within one (1) business day, and those requests are almost always resolved on the same day they're received.

Paycor Recruit & Hire powered by Jazz HR

Requests Outside of Recruiting Support

If customers have requests outside of Recruiting Support (for other Paycor products), direct them to the Paycor Support Center to for live chat, or they can call (855) 565-3285.

Updated: May 20th, 2025 4174 views


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