This article is for administrators.
Overview
By default, Recruiting sends Thank You Letters to rejected candidates based on the furthest stage they reach.
For example, if a candidate reaches the Interview stage, the email thanks them for taking the time to interview.
How Do I Create a Custom Thank You Letter Template?
Admins can create custom Thank You Letter templates and associate them with specific Reasons for Non-Selection to help communicate specific and necessary information to candidates.
Follow these steps to create a custom Thank You Letter template.
- In Recruiting, click Admin, Email Templates, then click Corporate Settings.
- In the Message Templates tab, on the left side under Thank You Letters, click Create a Custom Thank You Letter.
- Complete these fields:
- Template Name
- Reason for Non-Selection: If you add this, the Thank You Letter becomes the default template for contacting candidates when you pass them on for the chosen reason.
- Subject Line
-
Message Body
Note: Do not include a signature. Recruiting automatically uses the Signature for Corporate Emails.
- Click Save.
Note: If you need to edit or delete the Thank You Letter later, you can find it in the Message Templates tab.
How Do I Use Customer Thank You Letter Templates?
- Continue to manage your candidates, as usual, using the appropriate Reasons for Non-Selection.
- When a Reason for Non-Selection is associated with a custom Thank You Letter template, Recruiting automatically uses it by default.
- The Thank You Letter template can also be changed before you send it.

Updated: April 3rd, 2025 3261 views 0 likes