This Article Solved My Issue

Recruiting: Custom Thank You Letter Templates

How to create custom Thank You Letter templates.

This article is for administrators.

 

Overview

By default, Recruiting sends Thank You Letters to rejected candidates based on the furthest stage they reach.

For example, if a candidate reaches the Interview stage, the email thanks them for taking the time to interview.

How Do I Create a Custom Thank You Letter Template?

Admins can create custom Thank You Letter templates and associate them with specific Reasons for Non-Selection to help communicate specific and necessary information to candidates.

Follow these steps to create a custom Thank You Letter template. 

  1. In Recruiting, click Admin, Email Templates, then click Corporate Settings.
  2. In the Message Templates tab, on the left side under Thank You Letters, click Create a Custom Thank You Letter.
  3. Complete these fields:
    • Template Name
    • Reason for Non-Selection: If you add this, the Thank You Letter becomes the default template for contacting candidates when you pass them on for the chosen reason.
    • Subject Line
    • Message Body
      Note: Do not include a signature. Recruiting automatically uses the Signature for Corporate Emails.
  4. Click Save.
    Note: If you need to edit or delete the Thank You Letter later, you can find it in the Message Templates tab.

How Do I Use Customer Thank You Letter Templates?

  • Continue to manage your candidates, as usual, using the appropriate Reasons for Non-Selection.
  • When a Reason for Non-Selection is associated with a custom Thank You Letter template, Recruiting automatically uses it by default.
  • The Thank You Letter template can also be changed before you send it.

Updated: April 3rd, 2025 3261 views


Give feedback about this article
Give feedback about this article
Our articles update frequently. Please be aware of this before printing.
Back to Top ↑