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How Do I Troubleshoot Recruiting Status Update Errors in Paycor?

This article describes how to troubleshoot error messages in Recruiting active job and candidate status update fields in Paycor.

Table of Contents

This article is for administrators and hiring managers.

 

Overview

Paycor includes quick status update fields for the active jobs and candidates you manage in Paycor Recruiting. It is designed specifically for Hiring Managers and Administrators assigned directly to the jobs they are currently recruiting for.

Steps for Troubleshooting Error Messages

If you or one of your users see an error message in one of these fields, follow these steps to troubleshoot it:

  1. Make sure the user is active in both Paycor Recruiting and Paycor.
  2. In Paycor, verify both of these: 
    • Paycor email address matches the Recruiting Single-Sign-On (SSO) email address.
    • Recruiting SSO is enabled.
  3. In Paycor Recruiting, verify the Paycor email address matches the email assigned to the user record.

  1. If the fields you reviewed in Steps 1 and 2 are enabled correctly and the user still cannot see their jobs or log in, review these scenarios to troubleshoot the error:
Is the user a Hiring Manager or Administrator in Recruiting and assigned to an active job?

Check the user's role:

  • Users must be assigned a Hiring Manager or an Administrator role to see job and candidate information.
  • Users assigned a Team Member or Executive role cannot see job and candidate information.
  • Before upgrading a user's role on a job, consider the user's access to view budget and salary information before upgrading their assignment status on a job. 

Note:

  • Even if job or offer statuses do not appear, the Manage Recruiting link on the top-right should still work.
  • If Single Sign-On (SSO) is setup correctly and Steps 1 and 2 are correct, users can access Paycor Recruiting this way or by going to Employees > Manage Recruiting.
Is the user part of a currently Active Offer Approval Flow? 
  • The user must be part of an active offer approval to see the offers and their statuses.
  • If not, offers will not appear on the Offers tab. 
Is the user assigned to Multiple Client IDs in Paycor? 
  • If yes, make sure the settings above are assigned to each of those Client IDs. 
Did the user recently update or change their email address? 
  • If yes, disable and then re-enable the Recruiting SSO in the user’s profile. 
Are there multiple Paycor User accounts for this single user? 
  • If yes:
    • Make sure that the account they are using to access Paycor Recruiting is the same as their Paycor user account.
    • Make sure they are logged into the correct account.

Updated: June 18th, 2025 3678 views


*This content is for educational purposes only, is not intended to provide specific legal advice, and should not be used as a substitute for the legal advice of a qualified attorney or other professional. The information may not reflect the most current legal developments, may be changed without notice and is not guaranteed to be complete, correct, or up-to-date.

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