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What is the Echo All Emails Feature and How Do Echo Emails Flow Back into Recruiting?

Describes Echo All Emails and how to set it up so all emails flow back into Recruiting.

Overview

This article is for Administrators.

 

Frequently Asked Questions (FAQ)

What is the Echo All Emails Feature?

With Echo All Emails, you can bring together all the emails exchanged between you, your hiring managers, and your candidates in Recruiting. 

We made Echo to make email responses faster and prevent important messages from getting lost in one person's inbox. 

You can use Echo to keep track of replies to messages sent to candidates or anyone, whether they are inside or outside of your organization.

 
 

How do I turn Echo on?

Only Administrators can turn echo on and manage the Echo settings.

Follow these steps:

1. Login to Paycor and go People > Hiring > Applicant Tracking.

  • The Active Jobs screen appears. 

2. At the top, click Admin, select Company Settings and go to the Echo Email User Settings section. 

  • Here, you can determine if you want Echo to be enabled for all emails or only emails sent to internal employees (Turn Echo off when emailing candidates).
  • Alternatively, the Review Requests section also has settings to turn Echo on and off.

Important:

  • After making any changes here, be sure to click the APPLY TO ALL USERS button. This overrides settings that appear at the user level.
  • Individual users can update their own preferences under the Gear icon in Recruiting by selecting Email Settings.
 
 

Do the Information Request Emails Use Echo?

Yes:

  • Echo is enabled for Information Request emails as well.
  • This feature is used to send a candidate a follow-up application.
  • If they have questions, the candidate can reply to the email captured in Recruiting.
 
 

When do Echo Emails Expire?

  • Echo emails expire after 90 days.
  • They also expire when a candidate is rejected or the job is marked as closed or filled.
  • After an email expires, anyone who replies to it receives an automated response asking them to contact the HR corporate address.
  • Emails can also be manually expired by clicking the ellipses icon next to the message in the Newsfeed where it was sent. 
    • Manually expiring messages is a good idea to prevent people from spamming that email address or replying to an outdated email exchange.

 
 

Watch the On-Demand Expert Session about Echo Email

 



 

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