Steps to Grant Support Access to View Candidate Details?

1. In the upper-right corner of Recruiting, click the Gear icon. 
2. Under this menu, select Grant Support Access. Under this same menu, the option to Extend Access is available.
   

Frequently Asked Questions

Do I have to grant access to get help with Recruiting?

• Not all Support inquiries require access. If you choose not to grant access, our Support team can still help, but we might ask you to share your screen with us in a scheduled meeting so that we can help resolve specific issues.

Can I see when Support was granted access?

• Definitely! These requests are logged under Admin > Company Settings > Candidate Data Access, going back to the very first time access was granted.

Why do I now have to grant this access?

• This change is part of our ongoing efforts to ensure the privacy of your candidates in Recruiting. It provides you with greater control over the visibility of their data. These updates are in line with best practices in our industry for data security and personal privacy.