This article is for administrators.
You must have an application installed that supports phone calls. The app must be set as the default.
- Desktop and laptop: A calling application such as Zoom, Microsoft Teams, RingCentral, WhatsApp, Google Voice, etc.
- Mobile device: The native Phone app.
- Note: You might see usage charges from your service provider depending on how the call is connected. Recruiting provides the candidate's phone number via the tel: protocol.
Call a candidate
Note: These steps walk through how to call directly from the candidate record. You can also call the candidate outside of Recruiting using the phone number listed on the application or resume. Access the number by selecting the Info icon next to the candidate’s name.
- Go to People > Hiring > Applicant Tracking to open the Recruiting platform.
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Open the candidate record and select the info button next to the name.
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Locate the candidate’s phone number, then select the Phone icon. After you select the Phone icon, your device opens the default calling application and dials the candidate’s number.
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If you leave a message, add a comment to the candidate record so your team stays informed about your outreach and next steps.
Troubleshooting
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The Phone icon does not work:
- Verify that a calling application is installed. Set as the default on your device (laptop, mobile device, etc).
- Contact your IT team for assistance if needed.
Updated: July 14th, 2026 5160 views 1 likes
*This content is for educational purposes only, is not intended to provide specific legal advice, and should not be used as a substitute for the legal advice of a qualified attorney or other professional. The information may not reflect the most current legal developments, may be changed without notice and is not guaranteed to be complete, correct, or up-to-date.