This Article Solved My Issue

Agency Manager frequently asked questions (FAQ)

Answers to common questions about Agency Manager and troubleshooting issues in Recruiting.

Table of Contents

This article is for administrators.

 

FAQs

How do I reinvite an agency?

If an agency needs another invitation email, go to Admin > Agencies > Approved Agencies and select Invite an Agency to send another invitation. 

 
 

What can agents do in Recruiting?

As a general rule, Agencies are allowed to:

  • View their own home dashboard
  • View job descriptions of jobs you assign them to
  • Submit candidates to jobs you assign them to
  • View the status of candidates they have submitted
  • Update and edit their Agency contact information/profile

Agencies are not allowed to:

  • View jobs that they are not assigned to
  • View candidates that they did not submit
  • Edit candidates after they have been submitted
  • View candidate profiles (including comments, history, documents, etc.)
  • Agents can choose to be notified of any changes to candidates they submit.
    • Recruiting sends email alerts if there is a decision on representation or if there is a status change. 
 
 

What do agents see while using Recruiting?

  • Upon creating their account and logging in, agents will see the jobs they are approved for. They can add candidates by selecting Submit Candidate.
     
  • Recruiting prompts users for all required information as specified in Agency Manager setup.
  • Agents can access a job to view the description, but they can only view the candidates they submitted.
 
 

What kind of help do agents receive?

  • Agents have a special help area when logged into Recruiting that explains a limited set of actions they can take. It also answers a few general questions about Recruiting.
  • If agents want access to more jobs or if they have a question about a representation decision, we ask them to reach out to your organization directly.
 
 

Is there a PDF guide I can send agencies to help explain this?

Yes: Send the Recruiting Agency Guide to agencies for general information about the Agency Manager.

 
 

How do I get an application from an agency candidate?

Send the candidate an Info Request. This feature allows you to collect additional information from candidates who are already in the system.
 

 
 

How do I remove an agent or job from Agency Manager?

  • If you remove an agency from a job, all information pertaining to that job (including any candidates that agency has submitted) is immediately hidden from that agency.
  • To revoke all agencies' access to a job, go to Admin > Agencies > Agency Jobs. Select the desired job(s) and select Revoke Agency Approval. 
  • To revoke one agent's access to a job:
    • Go to Admin > Agencies > Approved Agencies.
    • Select the agent's name to access the Edit Agent interface.
    • Select Add/Remove jobs and select jobs. What you leave checked remains. What you uncheck is removed from that agent.
    • Select Save. 
  • If the agent must be deleted from Recruiting entirely, select the agent’s name from the Approved Agencies tab. Then select Delete Agency from Approved Agencies List. 
 
 
 
 

Agent Video 

 

Updated: September 23rd, 2026 7662 views


*This content is for educational purposes only, is not intended to provide specific legal advice, and should not be used as a substitute for the legal advice of a qualified attorney or other professional. The information may not reflect the most current legal developments, may be changed without notice and is not guaranteed to be complete, correct, or up-to-date.

Give feedback about this article
Give feedback about this article
Our articles update frequently. Please be aware of this before printing.
Back to Top ↑