Overview

This user guide provides instructions on how to opt in or out of text messaging communications and how to send a text message to a candidate. Reports and additional resources are located at the bottom of this article.

How Do Candidates Opt-In for Text Messages?

• When texting is enabled, applicants can Opt-In to receive text message communications on the application. This must be enabled on a candidate’s record to receive a text message.
• If the candidate does not initially opt-in on the application, users can manually opt-in a candidate, assuming they have expressed consent to communicate via text.
• Some cell phone plans charge extra for text messaging, and some applicants might not have a texting plan at all.
• Administrators and Staffing Users can also manually opt-out candidates from text messaging. The toggle for this is found under the Info icon in Privacy Tools. The Privacy Tools feature must be enabled to see these options. For more information, see Recruiting: Privacy Tools User Guide.

How Do I Send a Text Message? 

1. In Recruiting, access the Text Message section on a candidate’s record.
2. Click the candidate’s name or the Send a Text button in the upper-right corner. This window has both an email and text message tab.

Text Message Reports 

• Administrator users access reports on text message delivery and message counts in the Reports section and under Marketplace.
• Reporting data reflects the last two years.

Additional Text Message Resources

• Recruiting: Text Messaging Setup Guide
• Recruiting: Text Messaging Troubleshooting FAQs