Steps to Access Recruiting Users

1. Login to Paycor and go to People > Hiring > Applicant Tracking.

2. When the Recruiting screen appears, at the top, click Admin, select Users, and the list of employees appears. 

Typical User Reset Scenarios and Solutions

Steps to Unlock a User's Account

As an Admin you can unlock any user in your company. You can also take the opposite action by locking and inactivating a user.

Follow these steps to unlock accounts:

1. Login to Paycor and go to People > Hiring > Applicant Tracking.

2. When the Recruiting screen appears, at the top, click Admin, select Users, and the list of employees appears. 

3. Search for the employee who has a User Status of Locked and click their name. The user's details screen appears.

• In the User Status and Login section, the Login field is marked Locked, and there's a red notification above that section.   

4. To unlock the account, click the link Send a Password Reset link, and when the popup appears asking if you want to unlock the account, click Yes. 

5. When the popup disappears, at the top-left, click Save. 

This occurs: 

• The red notification disappears under the Send a Password Reset link.
• User Status and Login section:
  • The Login field switches to Unlocked.
• The user gets an email to reset their password.