Paycor Knowledge — How Do I Reset a User's Password and Unlock their Account in Recruiting?

This article is for administrators.

Typical User Reset Scenarios and Solutions

Situation	Description / Action
A user doesn't remember their password.	Direct the user to do this: On the Paycor login page, click Forgot Password? to send an email with a new password to their email address. If that doesn't work for whatever reason, you as the administrator can reset a password for your user account. See the next topic for How to reset user passwords.
A user is locked out of their account.	If a user enters an incorrect password too many times, they will be locked out of their Paycor account. Per our Terms of Service with your company, and per our Security Policy, Support cannot reset passwords or unlock accounts for standard users: Sometimes Support receives emails from Hiring Managers such as, Help, I forgot my password, or I'm locked out of my account. Support sends these messages to the administrator at the user's company or directs the user to use the Don't know your password? link Users must contact you the administrator to unlock their account. See the next topic for How to reset user passwords.

Situation

Description / Action

A user doesn't remember their password.

Direct the user to do this:

On the Paycor login page, click Forgot Password? to send an email with a new password to their email address.
If that doesn't work for whatever reason, you as the administrator can reset a password for your user account.
- See the next topic for How to reset user passwords.

A user is locked out of their account.

If a user enters an incorrect password too many times, they will be locked out of their Paycor account.
Per our Terms of Service with your company, and per our Security Policy, Support cannot reset passwords or unlock accounts for standard users:
- Sometimes Support receives emails from Hiring Managers such as, Help, I forgot my password, or I'm locked out of my account.
- Support sends these messages to the administrator at the user's company or directs the user to use the Don't know your password? link
Users must contact you the administrator to unlock their account.
- See the next topic for How to reset user passwords.

1. Login to Paycor and go to People > Hiring > Applicant Tracking. The Recruiting dashboard appears.

Shows the menu as described

2. On the top, click Admin and select Users. A list of employees appears.

Shows the dashboard and the Admin link

3. At the top click the Any Status field and select Locked to search employees with a Locked status.

4. Click the employee's name and the user's details screen appears.

In the User Status and Login section, the Login field is marked Locked, and there's a red notification above that section.

Shows the Send a Password reset link

5. Click the Send a Password Reset link, and when the popup appears asking if you want to unlock the account, click Yes.

6. When the popup disappears, at the top left, click Save.

This occurs:

The red notification disappears under the Send a Password Reset link.
User Status and Login section:
- The Login field switches to Unlocked.
The user gets an email to reset their password.

Updated: June 30th, 2025 14781 views 3 likes