Recruiting: Resetting Passwords and Unlocking Accounts
Describes how to reset a password and how to unlock a locked password.
Review these situations to unlock accounts in Paycor Recruiting:
Situation
Description / Action
I don't remember my password.
On the login page, click Forgot Password? to send yourself an email with a new password.
If that doesn't work for whatever reason, your administrator can reset a password for your user account.
I've been locked out!
You can get locked out if you type in an incorrect password too many times, or if an administrator locks your account out manually.
To get unlocked, contact your internal administrator. Per our security policy, Support cannot unlock standard user accounts, and instead refers you to your internal administrator.
How an Admin unlocks a user
As an Admin you can unlock any user within your company.
You can also take the opposite action locking and inactivating a user.
To unlock a user, navigate to Admin > Users > specific User> and click the toggle to Unlocked.
Notes:
Sometimes Support receives emails from Hiring Managers such as, Help, I forgot my password or I'm locked out of my account.
Support sends the messages to the administrator at your company, or directs them to use the Don't know your password? link.
Per our Terms of Service with your company, and per our Security Policy, Support cannot reset passwords or unlock accounts for standard users.