This article is for administrators or staffing users.
- Go to People > Hiring > Applicant Tracking to open the Recruiting platform.
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On the dashboard, locate the Pending Thank You Letters link. Select it to open the list of Pending Thank You Letters.
- Candidates appear in the Pending Thank You Letter pool when:
- A user without permission to send thank-you letters rejects a candidate.
- The system rejects a candidate based on the minimum qualification questions.
- Review the list of candidates waiting for a decision.
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Candidate information includes:
- Job applied to, the status of the job, and the date that they were added or applied
- Highest stage reached, date, and the date of inactivation
- Assigned Thank You Letter template
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Select one or more candidates by checking the box next to their name or clicking Select All.
- Choose one of the following actions:
- Select Send to send thank you letters to all selected candidates.
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Select Don’t Send to remove candidates from this list without sending a letter.
- This does not delete the candidate information from your account. It only removes the name from the list of people awaiting a final communication.
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If an exclamation icon appears next to a candidate, select it to review additional details before taking action.
After you send or exclude pending thank you letters, the system removes those candidates from the Pending Thank You Letters list and records the action in their candidate profile.
Troubleshooting
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Candidates do not appear in the Pending Thank You Letters list even though a count displays on your dashboard:
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Adjust the date to All Time or change the view from My Candidates to All Candidates.
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Adjust the date to All Time or change the view from My Candidates to All Candidates.
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Updated: July 21st, 2026 6544 views 0 likes
*This content is for educational purposes only, is not intended to provide specific legal advice, and should not be used as a substitute for the legal advice of a qualified attorney or other professional. The information may not reflect the most current legal developments, may be changed without notice and is not guaranteed to be complete, correct, or up-to-date.